Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with Homecrowd.

Information You Provide to Us

When you place an order, contact us, submit a form, request a school store, or otherwise interact with Homecrowd, we may collect information such as:

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Order information;
• Product selections and sizes;
• School, team, club, or organization affiliation you choose to provide;
• Customer service communications;
• Information submitted through contact forms;
• Reviews, feedback, or other content you submit; and
• Other information you voluntarily provide.

Payment Information

Payments may be processed by third-party payment processors.

Homecrowd generally does not directly store complete credit card numbers or other full payment-card credentials. Payment information is processed by the applicable payment provider according to its own security and privacy practices.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Referring website;
• Pages viewed;
• Links clicked;
• Date and time of visits;
• Approximate geographic information derived from an IP address;
• Shopping and browsing activity; and
• Other technical information about how you interact with our website.

We may collect this information through cookies, pixels, analytics technologies, server logs, and similar tools.

2. How We Use Information

Homecrowd may use personal information to:

• Process and fulfill orders;
• Process payments;
• Ship merchandise;
• Provide order confirmations and tracking information;
• Communicate about purchases;
• Respond to customer service requests;
• Process refunds, replacements, or other order remedies;
• Operate school and organization stores;
• Create and manage customer accounts where available;
• Provide requested information to schools or organizations;
• Maintain and improve our website;
• Understand how customers use our website;
• Improve products, designs, and store offerings;
• Detect and prevent fraud or misuse;
• Protect our customers, business, and website;
• Comply with legal obligations;
• Maintain business and accounting records;
• Send marketing communications where permitted; and
• Perform other activities disclosed when information is collected.

3. School and Organization Stores

Homecrowd operates online stores associated with participating schools, teams, clubs, and organizations.

When you purchase merchandise through one of these stores, we may associate the transaction with the applicable school or organization so that we can calculate sales activity and amounts generated for that organization.

Homecrowd may provide participating schools or organizations with aggregated or limited information regarding store performance, such as:

• Total merchandise sales;
• Number of orders;
• Products sold;
• Amounts generated for the school or organization; and
• Other store-performance information.

We do not intend to provide participating schools with customers’ complete payment information.

Unless necessary for a particular program and disclosed to you, Homecrowd does not provide schools with detailed customer personal information simply because a customer purchased from that school’s store.

4. School Contribution Information

Homecrowd may display information showing how much money a participating school, team, club, or organization has generated through qualifying merchandise sales.

This information may be displayed through impact counters, dashboards, store pages, or similar features.

Public impact information is intended to reflect aggregate program performance and is not intended to identify individual customers or disclose how much a particular person purchased.

5. How We Share Information

We may share personal information with service providers and business partners when reasonably necessary to operate Homecrowd.

These may include companies that provide:

• Ecommerce technology;
• Website hosting;
• Payment processing;
• Print-on-demand production;
• Merchandise fulfillment;
• Shipping and delivery;
• Email and customer communications;
• Analytics;
• Advertising and marketing;
• Fraud prevention;
• Customer service;
• Accounting;
• Legal services; and
• Other technology or operational services.

These providers may receive information necessary to perform services on our behalf.

For example, a fulfillment provider may receive your name, shipping address, product selection, size, and design information so that it can produce and ship your order.

6. Printing, Fulfillment, and Shipping Partners

Homecrowd may use third-party printing and fulfillment providers to manufacture and ship merchandise.

Information necessary to fulfill an order may be transmitted to these providers, including:

• Customer name;
• Shipping address;
• Ordered products;
• Product sizes and colors;
• Design information; and
• Other information necessary to produce and deliver the order.

Shipping carriers may also receive information necessary to deliver packages and provide tracking services.

7. Cookies and Similar Technologies

Homecrowd and our service providers may use cookies, pixels, tags, and similar technologies.

These technologies may help us:

• Keep the website functioning;
• Maintain shopping-cart functionality;
• Remember preferences;
• Understand website traffic;
• Measure advertising effectiveness;
• Analyze customer behavior;
• Prevent fraud;
• Improve our website; and
• Provide relevant marketing.

Some cookies are necessary for the website to function, while others may be used for analytics or advertising.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies.

Your browser may also allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

8. Analytics and Advertising

We may use analytics and advertising services to understand website activity, measure marketing performance, and promote Homecrowd.

These providers may collect information about your browser, device, website activity, and interactions with advertisements.

Depending on the technologies we use, these providers may use cookies or similar identifiers to measure activity across websites or services.

Where required, we will provide mechanisms to manage applicable advertising or tracking preferences.

9. Email and Marketing Communications

If you sign up for marketing emails or otherwise consent to receive promotional communications, Homecrowd may send information about:

• New products;
• School-store launches;
• Special collections;
• Promotions;
• School events;
• New designs; and
• Other Homecrowd news.

You may unsubscribe from promotional emails using the unsubscribe link included in those communications.

Even if you unsubscribe from marketing, we may still send transactional or service-related communications, including order confirmations, shipping notifications, customer-service responses, or important account information.

10. Children's Privacy

Homecrowd sells merchandise associated with schools and youth activities, but our website and online purchasing services are intended primarily for parents, guardians, school employees, alumni, adult supporters, and other consumers capable of making online purchases.

Our services are not directed toward collecting personal information from children under 13.

We do not knowingly collect personal information online directly from children under 13 without appropriate authorization or parental consent where required by law.

If we learn that personal information has been collected from a child under 13 in a manner inconsistent with applicable law, we will take reasonable steps to delete or otherwise appropriately handle that information.

Parents or guardians who believe a child has provided personal information to Homecrowd may contact us using the information below.

11. Student Information

Purchasing school apparel does not require a customer to provide Homecrowd with a student’s educational records.

Homecrowd does not seek access to student grades, attendance records, disciplinary records, academic records, or similar educational information in connection with ordinary merchandise purchases.

If Homecrowd enters into a program that requires different handling of student information, any additional requirements will be addressed separately with the participating school or organization as appropriate.

12. Sale or Sharing of Personal Information

Homecrowd does not sell customer personal information for money.

Certain analytics or advertising activities may be considered a “sale,” “sharing,” or use for targeted advertising under some state privacy laws even when no money is exchanged.

Where applicable law provides consumers with rights concerning these activities, Homecrowd will honor those rights as required.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, database, transmission method, or storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect account credentials and personal information.

14. Data Retention

We retain personal information for as long as reasonably necessary for purposes such as:

• Completing transactions;
• Providing customer service;
• Maintaining business and accounting records;
• Processing school contributions;
• Preventing fraud;
• Resolving disputes;
• Enforcing agreements; and
• Complying with legal obligations.

Retention periods may vary depending on the type of information and why it was collected.

15. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide rights concerning your personal information.

These may include the right to request:

• Access to certain personal information;
• Correction of inaccurate information;
• Deletion of certain information;
• A copy of certain information;
• Information about how personal information is used or disclosed;
• Opt-out of certain targeted advertising or data-sharing practices; and
• Other rights provided by applicable law.

These rights are not absolute and may be subject to exceptions.

Homecrowd may need to verify your identity before processing certain requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

16. Do Not Track and Privacy Preference Signals

Some browsers and devices provide privacy preference signals.

Where applicable law requires recognition of a legally valid browser-based opt-out preference signal, Homecrowd will endeavor to process the signal as required.

Because industry standards and legal requirements continue to evolve, our practices may change over time.

17. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Homecrowd does not control the privacy practices of websites or services that we do not operate.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

18. Business Transfers

If Homecrowd is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

19. Legal Disclosures

We may disclose personal information when reasonably necessary to:

• Comply with applicable law;
• Respond to lawful legal process;
• Enforce our agreements;
• Protect the rights, safety, or property of Homecrowd, our customers, or others;
• Investigate fraud or security concerns; or
• Respond to an emergency involving potential harm.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, legal requirements, or privacy practices.

When we update the policy, we will revise the “Last Updated” date at the top of this page.

Material changes will be communicated as required by applicable law.

21. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, contact:

Homecrowd Supply
Greenville, South Carolina
Email: bryan@homecrowdsupply.com
Website: homecrowdsupply.com

Please include enough information for us to understand and respond to your request.